The Counselling Process

What To Expect

In that first consultation + 1/2 Session, we will give you a sense of how our practice and go through the process of informed consent, confidentiality and what to expect in counselling including the risks associated with beginning counselling.


The client/counsellor relationship is confidential and your counsellor will not share the details of your session work with anyone without your written consent. There are legal requirements where counsellors are obligated to disregard confidentiality. If you reveal to your counsellor information that you intend to harm yourself or someone else, or child abuse is suspected, or an elderly individual is being neglected, your counsellor will contact the appropriate government or community authorities. Counsellors are required to release their client records if subpoenaed by a court of law.

Risks and Benefits

We hear that some benefits of counselling include a better understanding of oneself, strengthening of self-esteem, and a greater capacity to manage and cope with stress or anxiety. Counselling, also, involves stepping into emotional territory that might feel uncomfortable or unpleasant.

The process involves your commitment both during the session and will benefit with your additional effort outside the office as you practice new skills and new ways of thinking and being.

First Sessions

Our first session is an opportunity for you to share some of your journey and the process leading you to seek counselling support.

At the end of this first “intake” session, you will have the opportunity to check for “fit” meaning that you decide if you want to begin the processing of counselling with this therapist. We know that the relationship you develop with your counsellor is really important and it is important that you get the sense that you can work with your counsellor.

In the sessions that follow, the client and counsellor will collaborate towards accomplishing the client’s goals. The process involves client participation and is, in so many ways, client directed. The counsellor is considered the guide and maybe sometimes an illuminator of ideas, thoughts or revelations that might be just out of reach.

How we help?

We will be listeners. We will reflect back to you some of your thoughts and definitely what we notice in how you express your emotions. Through this process, our hope is that you make new meaning out of your current situation and begin to feel empowered to make the changes that seem right for you.

Booking Appointments

You can book future appointments online through the website, or directly with your counsellor at the end of your counselling session. Some appointment times book up quickly and clients find booking two weeks in advance secures their time slot and is an option for clients who only have limited availability.

Cancelling or rescheduling an appointment time can be done online, or through your counsellor directly. Please give 24hrs notice, or Canvas Counselling will need to charge for a full session.

If you call the office number, you can expect to leave a message on the confidential voicemail and someone will contact you as soon as possible. Our goal is to make contact with you within one business day. You may also send an email inquiry to Please understand that we legally and ethically will not be able to assess your symptoms or give general treatment advice over the phone or email.

Benefits Packages

We have found that Health Benefit Packages vary in regards to their counselling coverage. Some plans provide a limited amount per year and do no pay directly. You will need to check with your provider to determine you benefits package and discuss with your counsellor how this may affect your work with someone at Canvas.

For additional answers to common questions, see Frequently Asked Questions.

Schedule An Appointment